The British Music Experience is located in the Cunard building, Pier Head, Liverpool Waterfront.

General Access

The British Music Experience has two entrances - a main entrance on Canada Boulevard (opposite the Mersey Ferry terminal) and an accessible entrance for wheelchair users on Brunswick Street. 


Our main entrance features two flights of stone steps - 8 steps to a landing area, followed by 6 steps to the entrance (accessed through the right-hand door).  Within the entrance are 3 marble steps to the ticket desk.

Our accessible entrance on Brunswick Street is reached via a ramp.  Please use the intercom at the door and a member of our team will assist you.  Alternatively, ask for assistance from the staff outside the main entrance.

There is seating for rest points within the main space. The seating is around the marble pillars that are to the right and left of the main space.




The BME has no dedicated parking. There are 6 disabled parking bays on Brunswick Street and 1 on Water Street. There is a drop off lay-by at the front of the Pier Head Entrance.

For more information on parking click here.




Both of the our ticket desks have lowered counters and all circulation spaces within the British Music Experience are fully accessible for wheelchairs, including our Merch Store and Star Cafe. 

We have a number of wheelchairs which can be reserved by contacting our ticket desk on 0151 519 0915.


Bathroom Facilities 


There is an accessible toilet next to the Star Café.  It is fitted with an emergency alarm and is monitored by staff throughout the day.


Visitors with Hearing Impairments


All audio areas of the exhibition have integrated loop systems. Visitors with hearing aids should switch to their 'T' setting.

The British Music Experience has audio guides, with printed versions available on request.  Hearing dogs are welcome.

Visitors with Visual Impairments


An audio-described guide is available free of charge from the ticket desk.


Please note that the lighting levels can vary throughout the venue. Some galleries have low light while our Merch Store and Star Café have large windows and can be extremely bright.



The British Music Experience operates a Free Carers Policy. We will provide a free carer ticket to any customer requiring essential assistance for their visit. 




Families with children with ASD can contact us on 0151 519 0915 or for advice about visiting the British Music Experience.


We aim to ensure all of our visitors' access requirements are fully met. If you need any further information about accessing the BME, please telephone 0151 519 0915. Alternatively, please email