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Book a timed ticket in advance

We’re allowing fewer visitors than usual so you can easily keep a distance from other people and enjoy a relaxed, uncrowded visit.  Guarantee your visit and make your arrival quicker and safer by booking your tickets in advance through our website.  


You may visit as a small group of no more than 6 or 2 households (a support bubble counts as a single household).

On arrival

Our entrance is at the Pier Head (river) side of the Cunard Building.  You may be asked to join a queue before entering.  Our crew will help you with any questions when you arrive.

Use the Test and Trace App

Please sign in using the Test and Trace app on your arrival.

Pay with card

We prefer card or contactless payments in the museum. There will be protective screens in place at all desks to make sure all payments are made safely.

Extra cleaning

Hand sanitising stations are available in key areas, along with antibacterial wipes to use before using an audio guide or touching our interactive displays.  There will be increased cleaning in toilets and other high use areas such as interactive zones, door handles and rails.

Face covering

You must wear a face covering unless you are exempt.

Storing your belongings

To reduce touchpoints, we’re unable to offer a cloakroom service at the moment, so please leave any big bags at home.  Prams and buggies are welcome inside the museum.

One-way routes

One-way routes are in place throughout the museum. Our large open galleries mean that it is easy to find your own personal space.

The Gibson Studio

We will be lowering the numbers of guests inside the studio at any one time, to allow for social distancing.  The vocal booth will remain closed for the time being.  Hand sanitiser will be provided for playing the instruments with regular cleaning provided by crew.  Our crew will be on hand to answer any questions. 

Audio guides

We will continue to offer Audio Guides to enhance your experience, but you will need to bring your own headphones or listen without.


Our café will only be taking card and contactless payments.  There will be a clear one-way system in and out.  Tables are set out with distancing measures in place.  There is some outdoor seating if the weather is fine. 


Our shop will only be taking card and contactless payments.  We will be limiting the amount of people inside at any one time, so you may be asked to wait a small while before entering.  We ask that you don’t try on any clothing and only touch items you intend to buy.

Get Tested

Rapid Lateral Flow Tests are now available for everyone.  As venues open back up again, everyone can play their part in keeping things safe by taking regular tests.  

If you’re feeling unwell

Please stay home if you have any Covid symptoms (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid. If you are unable to use your tickets because you are unwell, please contact to arrange a ticket swap.


We understand that not everyone will want to return to cultural venues immediately but for those that do, we appreciate your support and hope you enjoy the show.