CORONAVIRUS: VISITOR SAFETY 

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Book a timed ticket in advance

We’re continuing with timed ticketing so that guests can enjoy a relaxed, uncrowded visit.  Guarantee your visit and make your arrival quicker and safer by booking your tickets in advance through our website. 

Groups

We can now take bookings for more than 6 people.

On arrival

Our entrance is at the Pier Head (river) side of the Cunard Building.  You may be asked to join a queue before entering.  Our crew will help you with any questions when you arrive.

NHS Test and Trace App

You can sign in using the NHS Test and Trace app at our Ticket Desk.

Pay with card

We prefer card or contactless payments in the museum. There will be protective screens in place at all desks to make sure all payments are made safely.

Extra cleaning

Hand sanitising stations are available in key areas, to use before using an audio guide or touching our interactive displays.  There will be increased cleaning in toilets and other high-use areas such as interactive zones, door handles and rails.

Face covering

We ask you to continue wearing a face covering in the galleries unless you are exempt.

Storing your belongings

Prams and buggies are welcome inside the museum.  We offer a small number of lockers which are operated by a one-pound coin.

One-way routes

Our free visitor maps will guide you around the museum using a one-way route.  Our large open galleries mean that it is easy to find your own personal space.

The Gibson Studio

We will be lowering the numbers of guests inside the studio at any one time, to allow for a safer atmosphere.  The vocal booth will remain closed for the time being.  Hand sanitiser will be provided for playing the instruments with regular cleaning provided by crew.  Our crew will be on hand to answer any questions. 

Audio guides

We offer Audio Guides to enhance your experience.  We offer headphones or you can use you own.

Café

You can use counter service in our Star Café.  There is some outdoor seating if the weather is fine.

Shop

We ask that you don’t try on any clothing and only touch items you intend to buy.

Get Tested

Rapid Lateral Flow Tests are now available for everyone.  Everyone can play their part in keeping things safe by taking regular tests.  

If you’re feeling unwell

Please stay home if you have any Covid symptoms (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid. If you are unable to use your tickets because you are unwell, please contact info@britishmusicexperience.com to arrange a ticket swap.