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Within this information when the British Music Experience (or BME throughout this document) is mentioned, this relates to British Music Experience, registered number 06364836.

Access to, and use of, the BME website is provided subject to the following Terms & Conditions:

Our website, is an internet service published by BME.

In entering our site, you are accepting our Terms and Conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions.

  1. Terms of Use

  2. Disclaimer/Limitation of Liability

  3. Copyright and Other Intellectual Property

  4. BME Products

  5. Indemnity

  6. Laws and Jurisdiction

  7. Rules and Regulations

  8. Booking Terms & Conditions

  9. Accessibility

  10. Terms of Use


You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.


2. Disclaimer/Limitation of Liability

This site and the information, names, images, pictures, logos and icons regarding or relating to BME, its products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will BME be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or on connection with the use of this site. BME does not warrant that the functions be contained in the material contained in this site will be uninterrupted or error free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. From time to time we may publish links to websites which we feel could be of interest to you. We make every effort to ensure that the sites we recommend are free of viruses or bugs and represent the full functionality, accuracy, reliability of materials, but we cannot be held responsible for the content of any external websites.

3. Copyright and Other Intellectual Property

The British Music Website is copyrighted. The names, images and logos identifying BME, or third parties and their products and services are propriety marks of BME and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of BME, or any other third party. Any material found within the pages of, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way except for your own personal non-commercial use.

Permission for any other use must be obtained by contacting BME. We allow you onto this website in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use unless the appropriate license has been granted by BME.

4. BME Products

All products and services mentioned in this site are subject to availability and are available at the sole discretion of BME.

5. Indemnity

You agree to indemnify and keep indemnified BME from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.


6. Law and Jurisdiction

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These terms and conditions shall be governed by and construed in accordance with the laws of Great Britain. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Great Britain.


7. Rules and Regulations

Occasionally within the site you may find other rules or terms relating to specific material which may conflict with or contradict these terms and conditions. These could be rules for competitions, specific download requirements, or prize draws, for example. If there is any conflict then the rules or terms relating to specific material will win out over the more general terms and conditions.

For specific competition terms and conditions please email


8. Booking Terms & Conditions

  • Customers wishing to amend the date or time of any booking following the purchase of ticket(s) should notify BME by calling 0151 519 0915 or emailing

  • For the avoidance of doubt, the booking fee will apply to all bookings made on BME’s website.

  • Proof of entitlement for concessionary tickets will be required for entry.

  • Please note that once purchased, general entry tickets cannot be refunded.

  • If BME is required to close, any general entry tickets issued for use on the day of closure can be exchanged for a future date within a one-year period.

  • If BME is required to cancel an event due to COVID-19, bookers will be contacted with the option to donate the ticket value, receive credit to the value of their order or receive a full refund.

  • The management reserves the right to refuse admission.

  • Visitors are reminded that from time to time parts of the Experience may be closed for maintenance or for technical reasons.

  • Visitors should be aware that there may be school groups in the attraction during a visit.


For the purposes of ticket purchases, the following definitions which are used on our Site shall apply:

(a)      Adult means a person aged from 18 years old to 59 years old inclusive;

(b)      Carer means a person who accompanies a Disabled person for the purpose of providing them necessary support and assistance with accessibility;

(c)      Child means a person aged from 5 years old to 15 years old inclusive;

(d)      Concession means a Senior or Student;

(e)      Disability means a physical or mental impairment that has a substantial and long-term negative effect on a person’s ability to do normal daily activities within the meaning of the Equality Act 2010 and Disabled shall be construed accordingly;

(g)      Group means a group of 15 or more people, including Adults, Children, Senior Citizens or Students;

(h)      Child < 5 means a child aged 4 years old or under;

(i)       Senior means a person aged from 60 years old;

(j)       Student means a person who is 16 and over in education and holds a valid and current identity card which shows they are a student.


  • The BME exhibition is suitable for children.

  • All children under the age of 5 are admitted free to the exhibition.

  • Children under the age of 16 should be accompanied at all times by an adult over the age of 18.

  • Parents with young children are welcome in BME. Buggies may be taken anywhere.

  • Locker facilities will be provided, subject to availability.

  • Baby changing facilities are available.

Visitor Health and Safety

BME may draw visitor’s attention to certain Health & Safety procedures to which visitors must adhere to.

Visitor Conduct

BME reserves the right to prosecute any persons found damaging or defacing any part of the Experience.

Visitors are required to observe the following prohibitions while at the Experience:

  • No smoking

  • No pets or animals except for guide dogs and hearing dogs

  • No consumption of food and drink inside the exhibition (except bottled water) without expressed permission of BME

  • No access to any area of the attraction other than areas designated for access by visitors

  • No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003


In the interest of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by BME to be dangerous or unsuitable will be denied entry or removed from the Experience.

BME accepts no responsibility for loss, theft or damage to any personal belongings brought into the Experience or left in lockers.


Photography and video recording is strictly prohibited within the galleries.

From time to time BME or other authorised third parties may carry out photography or other recording at the attraction and any images or recordings may feature visitors. Visitors consent to the use of such images by BME in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with BME and/or any authorised third party.

9. Accessibility

All circulation spaces and galleries at BME are fully accessible.

BME is on the ground floor of the Cunard Building. The main entrance has 12 steps going up to it. There is disabled access situated at the side entrance to the building on Water Street. Please see a member of crew for assistance.

There is level or ramp access throughout the foyer, main exhibit area, shop and café.

All areas of the exhibition which have audio have integrated loop systems, visitors who wear hearing aids should switch them to the T Setting.

There is seating for rest points throughout the exhibition.


There is no designated car parking for BME. There is public pay and display parking around the Cunard Building along with extensive car parking facilities at the Albert Dock and Liverpool ONE.


The circulation space within the building is fully accessible for wheelchairs. 

Toilet Facilities

There are accessible toilet facilities within the main toilet section in between the Star Café and the Discovery Zone. These facilities feature emergency alarms and communication points.

Facilities for those with hearing loss

BME is designed to be a multi-sensory exhibition.

BME is a self-guided experience, however, audio guides are available with a British Sign Language option. Printed versions of our audio guide are available on request.

Hearing Dogs are welcome.

Facilities for those who are blind or partially sighted

Guests who are blind of partially sighted can request additional assistance from a trained member of our crew.  Requests must be made in advance by contacting or 0151 519 0915.


Guide Dogs are welcome.

Please note that the lighting levels within the exhibition space are low. Other areas have large windows out on to the riverside, which can be extremely bright.


BME operates a Free Carers Policy, whereby it offers a free carer ticket to any customers who requires essential assistance to visit our building.

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