Plan Your Visit

YOUR SAFE EXPERIENCE

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The British Music Experience is fortunate in having large airy galleries with a natural one-way visitor journey. However, certain precautions will be taken and we have prepared some visitor safety guidelines you will need to know before visiting. We're Good to Go and have achieved the industry standard accreditation for complying with coronavirus guidelines.

ADMISSION PRICES

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  • Advanced bookings incur a £1 booking fee per transaction and include a complimentary interactive audio guide with each ticket (usually £3, subject to availability). 

  • Each general entry ticket to the BME is valid for 12 months. You can return as many times as you like during regular operating hours. 

  • Gift Aid: The BME will receive £0.25p for every £1 of your ticket purchase if you are a UK taxpayer and agree to gift aid your ticket. We use these funds to support the Museum and continue growing our collection.  Download your declaration and return it to us when you arrive or we will supply you with a declaration on arrival. Thank you for your support. 

OPENING TIMES

During  June, BME is open each Friday, Saturday and Sunday.

 

Due to popular demand we are also open Monday 14th June and Thursday 24th June. 

 

For full details, click book now at the top of the page and scroll through the calendar.

 

 

The museum is open 10am - 5pm.

Last Entry is at 3.45pm. 

From time to time the Museum has a planned closure for a private hire. Always check the web site before travelling and book in advance to avoid disappointment. 

ACCESSIBILTY

We aim to ensure all of our visitors' access requirements are fully met. Click through to accessibility for more information.

Please feel free to contact us to discuss your requirements.

GROUP VISITS

The British Music Experience is an ideal day out for groups of all ages. While there may be restrictions in the short term due to Coronavirus, we will be happy to discuss future bookings and group pricing.

For school and travel trade rates and all group enquiries, contact bookings@britishmusicexperience.com

GETTING HERE

How to Find Us

 

The British Music Experience is based in the Cunard Building, Pier Head, Liverpool Waterfront.  The main entrance is located on Canada Boulevard, on the river side of the building, opposite the Mersey Ferry terminal. For visitors with special mobility requirements, we have an accessible entrance at the side of the building on Brunswick Street.  Please ask staff at our main entrance and they will be happy to assist.

Public Transport 

Multiple train providers have services to Liverpool Lime Street including Avanti, London Midland, TransPennine Express and Northern Rail.  Merseyrail's James Street and Moorfields stations are the nearest drop-off points and all buses into Liverpool drop-off at the Liverpool ONE bus station adjacent to the Liverpool Waterfront.

By Rail and Boat

The Waterfront area is serviced by James Street station and the Cunard Building is directly opposite the Mersey Ferry terminal.

By Road

Follow signs to the Waterfront, Albert Dock and Mersey Ferries. There is very limited on-street metered parking around the Cunard Building and please note there are major roadworks on The Strand at the moment so plan your journey in advance. 

 

There are a range of car parks across the Waterfront. For more information on car parking click here. Why not use Q-Park and receive 10% discount on all parking products! When prebooking your car parking, just quote LIVBME. Click here to book.

Coach Parking

A short-stay coach drop-off point is available for pre-booked groups outside our main entrance on Canada Boulevard. Longer stay coach parking is available across Liverpool and there is a dedicated coach park at Kings Dock.

For more information on coach parking in Liverpool, please visit the Liverpool Travel Trade website.

FAQs

Should I book in advance?


Advance booking will guarantee entry at your desired time and we will also provide a free audio-guide (when available). You may book online or by phone up to half an hour before your desired entry time. We operate to time-slots every 15 minutes. Please arrive promptly for your time-slot. Book online or by phone on 0151 519 0915 (phoneline staffed when the musum is open).




How long is the exhibition on for?


The British Music Experience is a permanent national attraction. We are delighted to be based in Liverpool, a UNESCO City of Music.




How long will it take me to go round the British Music Experience?


We recommend that you allow at least 75 minutes for your visit. Our audio-guide lasts 60 minutes and the exhibition features many interactive areas in which visitors are encouraged to participate. There is also the Gibson Interactive Studio which gives visitors the chance to play a range of professional musical instruments. A map of the BME will be available on arrival.




What time is last entry?


Last entry is 75 minutes before closing.




Do you have a gift shop and cafe?


Yes, our Merch Store and Star Cafe are open during museum opening hours and you don't need a general entry ticket to use them. Our Merch Store sells a range of band t-shirts, books, vinyl and memorabilia, with items from all our temporary exhibitions past and present, including Frankie Says 1984!, Bands FC, Dorothy, OMD, Microdot and The Charlatans. Our Star Cafe is open to sit inside or outside and sells Illy coffee and a range of hot and cold drinks and snacks. It is also licensed to serve alcohol.




I have general entry tickets booked through your website, but I couldn't visit due to lockdown – what can I do?


Your ticket will remain valid for 12 months from purchase. Just keep hold of your original email and present it at ticketing when you are ready to come back. You don't need to book a slot, just come along when you feel ready to visit.




I visited before lockdown and my ticket is valid for a year from first entry – will this be extended to compensate for the time you were closed?


All valid tickets will be extended for any forced closure periods.




I have event tickets booked through your website, but due to lockdown the event is being rescheduled – what should I do?


Please keep hold of your tickets until the event has a rescheduled date. Once we have a new date confirmed for the event, we will contact all ticket holders and outline your options.




It says you have to pre-book because places are limited, but I already have a ticket/voucher – what should I do?


Don't worry, we have allocated a number of places per time slot for our returning guests/guests with pre-booked vouchers so you don't have to pre-book. Come back and visit us when you feel ready. As time slots are every 15 minutes, you shouldn't have to wait too long before you can enter.




My Virgin Experience Days Voucher expired whilst you were closed - what can I do?


Virgin Experience Days are allowing customers to extend their vouchers free of charge for 6 months via their website. All you need to do is visit the link below and you will be given new voucher details to use when you wish to visit https://www.virginexperiencedays.co.uk/myvoucher