Accessibility

Access at the British Music Experience

The British Music Experience is located in the Cunard building, Pier Head, Liverpool Waterfront.

General Access

The British Music Experience has two entrances - a main entrance on Canada Boulevard (opposite the Mersey Ferry terminal) and an accessible entrance for wheelchair users on Brunswick Street. 

Our main entrance features two flights of stone steps - 8 steps to a landing area, followed by 6 steps to the entrance (accessed through the right-hand door).  Within the entrance are 3 marble steps to the ticket desk.

Our accessible entrance on Brunswick Street is reached via a ramp.  Please use the intercom at the door and a member of our team will assist you.  Alternatively, ask for assistance from the staff outside the main entrance.

There is seating for rest points within the main space. The seating is around the marble pillars that are to the right and left of the main space.

Parking

The BME has no dedicated parking. There is street parking on Water Street and Brunswick Street. There is a drop off lay-by at the front of the Pier Head Entrance.

Wheelchairs

Both of the our ticket desks have lowered counters and all circulation spaces within the British Music Experience are fully accessible for wheelchairs, including our Merch Store and Star Cafe. 

We have a number of wheelchairs which can be reserved by contacting our ticket office on 03443 350 655.

Bathroom Facilities 

There are accessible toilets next to the Star Café and inside the main exhibition space.  Both have emergency alarms and are monitored by staff throughout the day.

Visitors with Hearing Impairments

All audio areas of the exhibition have integrated loop systems. Visitors with hearing aids should switch to their 'T' setting.

The British Music Experience has audio guides, with printed versions available on request. These can also be sent out via email or by post.

Hearing dogs are welcome.

Visitors with Visual Impairments

An audio-described guide is available free of charge from the ticket desk.

Please note that the lighting levels can vary throughout the venue.  Some galleries have low light while our Merch Store and Star Café have large windows and can be extremely bright.

Carers

The British Music Experience operates a Free Carers Policy.  We will provide a free carer ticket to any customer requiring essential assistance for their visit. 

ASD
Families with children with ASD can contact our Accessibility Care Line on 03443 350 655 for advice about visiting the British Music Experience.

We aim to ensure all of our visitors' access requirements are fully met.  If you need any further information about accessing the British Music Experience, please telephone 03443 350 655.  Alternatively, please email info@britishmusicexperience.com.