FAQs

The British Music Experience is a permanent visitor attraction situated in the Cunard Building on Liverpool's Waterfront.

It is the national museum of British popular music and covers 1945 right up until the present day.

There are over 600 artefacts on display and the experience is highly interactive.

Ticket Type Tariff Tariff with Gift Aid donation
Adult £16.00 £17.60
Child (15 and under) £11.00 £12.10
Concession £14.50 £15.95
Family Ticket £43.00 £47.30

Children under 5 are free.

For groups of 15 or more, please email bme@ticketquarter.co.uk or ring 0344 335 0656 for the group rate.

If tickets are booked in advance either through our website or ticket hotline (0344 335 0655) then our guests will receive a free audio-guide (usually £3).

We are open every day of the year apart from Christmas Eve, Christmas Day and Boxing Day.

Are opening hours are 9am until 7pm, except on Thursdays when we are open from 9am until 9pm.

Last admission is 90 minutes before closing.

We recommend booking in advance to guarantee that you can gain entry at your desired time and also to avoid queues.

Those who book in advance will also receive a free interactive-guide.

You may book online or by phone up to half an hour before your desired entry time.

We operate to time-slots every 15 minutes. Please arrive promptly for your time-slot.

Book online or by phone on 0344 335 0655

We are a permanent attraction for Liverpool. The Cunard Building is our permanent home. We are delighted to bring the British Music Experience to the capital of British pop music.

It depends on how interactive you want to be, but we recommend ensuring you allow yourself at least 90 minutes.

Our interactive-guide is 60 minutes long and we have lots of points throughout the timeline that encourage our visitors to participate.

There is also the Gibson Interactive Studio which gives our visitors the opportunity to have a go of instruments.

Last entry is 90 minutes before closing. This means half past five on all days apart from Thursdays. We open until 9pm on Thursday, so last entry is 7.30pm.

  • Yes, the Merch Store is open daily. From Artwork to accordions, Baby Grows to Books and mugs to musical rulers, the Merch Store has the perfect souvenir for any fan of British Music. Also, check out our exclusive Land of Lost Content and BME ranges, and of course a fantastic range of your favourite band’s t-shirts.

The Merch Store opens at 8:45am, and closes at 7pm, 9pm on Thursday’s.

  • Yes, the Star Café sells a range of drinks, cakes, hot and cold snacks and sandwiches, catering to all tastes and including vegan and gluten free options.

The Star Café proudly serves Illy Coffee.

  • To book a group of 15 or more, please contact us on our Group Hotline; tel: 0344 335 0656.
  • Groups of 15 or more who turn up without booking in advance will not receive the group discount.
  • Yes, one Carer receives free admission per person, upon production of a valid I.D.
  • Yes, we have a wheelchair accessible lift, and once inside the building is fully accessible. Please refer to our accessibility page for more information - click here.
  • Our Interactive Guides have 8 different languages, plus we have the guide available in English Sign Language.

Our languages are:

  • English
  • Français
  • Deutsch
  • Español
  • Italiano
  • Nederlands
  • Português brasileiro
  • 中文 (Chinese)
  • The British Music Experience does not have designated parking, but there are limited pay and display parking bays alongside the Cunard Building on both Water Street and Brunswick Street. There are also several multi-storey car parks within walking distance.
  • The British Music Experience has a drop-off bay for coaches outside the entrance. The closest parking area for coaches is on Bath Street, a 2-minute drive from the BME.
  • Yes, all of our outlets accept Euro notes at the exchange rate set by our Finance team. Please note all change will be given in Pounds Sterling.
  • All major debit/credit cards are accepted – Visa / Maestro / MasterCard. We do not accept Discovery cards.
  • Once purchased, tickets cannot be exchanged or refunded except at the absolute discretion of the British Music Experience.
  • Photography is allowed in the Experience, but we ask for no flash photography, as this can be damaging to the artefacts. We also ask for no filming inside the Experience.